Question 1

What is an eSIM?

Accepted Answer

An eSIM is a digital SIM profile built into your phone. Instead of inserting a plastic SIM card, you scan a QR code and install the mobile plan directly on your device.Bee-SIM plans are designed for travel, so you can connect in the destination country without looking for a local shop or waiting for a physical SIM delivery.

Question 2

Which phones support eSIM?

Accepted Answer

Most newer iPhones, many Samsung Galaxy models, Google Pixel phones, and selected Huawei, Oppo, Xiaomi, and other flagship devices support eSIM.Before you buy, check your device settings for options like Add eSIM, Add Mobile Plan, or SIM Manager.

Question 3

How will I receive my eSIM after purchase?

Accepted Answer

After a successful order, the eSIM details are sent by email. You will receive the QR code plus activation details needed to install the plan on your device.If the email does not appear within a few minutes, check spam, promotions, and junk folders.

Question 4

Should I install the eSIM before I travel?

Accepted Answer

Yes. We recommend installing the eSIM while you still have a stable internet connection, ideally before departure. That makes activation much easier once you arrive.After installation, you can keep the line turned off until you are ready to use it.

Question 5

When does the validity period start?

Accepted Answer

In most cases, validity starts when the eSIM first connects to a supported network in the destination country, not when you buy it. Still, install instructions should always be followed carefully and the plan should not be activated early unless you are ready to use it.

Question 6

Do I need Wi-Fi or internet to install an eSIM?

Accepted Answer

Yes. Installing an eSIM profile usually requires an active internet connection. Wi-Fi is the safest option during setup.

Question 7

Can I keep my physical SIM and use Bee-SIM for data?

Accepted Answer

Yes. Most eSIM-compatible phones support dual SIM operation. That means you can keep your physical SIM for calls or OTP messages and use the Bee-SIM eSIM for mobile data.To avoid roaming charges, disable data roaming on your home SIM and set Bee-SIM as the mobile data line.

Question 8

Does the eSIM include calls and SMS?

Accepted Answer

Most travel eSIMs are data-only unless the product explicitly says otherwise. You can still use WhatsApp, Telegram, FaceTime, Messenger, and other internet-based apps for communication.

Question 9

Can I share hotspot with other devices?

Accepted Answer

In many cases yes, but hotspot availability depends on the network and the exact plan. If hotspot is important for your trip, it is best to assume reasonable use and avoid heavy tethering unless the product or network clearly supports it.

Question 10

How do I install the eSIM on iPhone?

Accepted Answer

Open Settings.Go to Mobile Data or Cellular.Tap Add eSIM or Add Cellular Plan.Choose to scan the QR code.Follow the prompts to label the line and finish setup.Set Bee-SIM as your data line when you are ready to use it.

Question 11

How do I install the eSIM on Android?

Accepted Answer

Open Settings.Go to Connections, Network & Internet, or SIM Manager.Tap Add eSIM, Add Mobile Plan, or a similar option.Choose to scan the QR code.Complete the prompts and enable the eSIM for mobile data when needed.

Question 12

What should I do after landing if the internet does not work?

Accepted Answer

Make sure the Bee-SIM line is enabled.Set Bee-SIM as the data SIM.Enable data roaming for the Bee-SIM line if the plan requires it.Turn airplane mode on and off once.Restart the phone if needed.Check APN settings if instructions were provided.

Question 13

Do I need to change APN settings?

Accepted Answer

Many devices configure APN automatically. If mobile data does not start, use the APN value from your delivery email or installation instructions and save it exactly as shown.

Question 14

Can I move the eSIM to another phone later?

Accepted Answer

Usually no. Most travel eSIMs are intended for one installation on one device. Deleting the eSIM from your phone can make it impossible to reinstall, so only remove it when the trip is finished and you no longer need it.

Question 15

Can I top up or extend my plan?

Accepted Answer

That depends on the specific product and provider. Some plans are one-time only, while others can be renewed or topped up. If you expect to need more data, check the product details or contact support before buying.

Question 16

What if the QR code does not scan?

Accepted Answer

Increase screen brightness, clean the camera lens, and try again. If scanning still fails, many devices allow manual entry of the SM-DP+ address and activation code if those details are provided in the email.

Question 17

Can I use the eSIM immediately after installation?

Accepted Answer

Yes, once installed and enabled for mobile data, the eSIM can be used as soon as it connects to a supported network and the plan is activated.

Question 18

How fast is the connection?

Accepted Answer

Speed depends on local network coverage, congestion, device capability, and the destination. In good coverage areas you can expect normal 4G or 5G performance where supported, but speeds are never guaranteed.

Question 19

What happens if I delete the eSIM?

Accepted Answer

Do not delete the eSIM unless your trip is finished. In many cases, once removed, it cannot be recovered or installed again.

Question 20

Do you offer refunds?

Accepted Answer

Because eSIM products are digital and can be activated quickly, refunds are generally limited once delivery or activation has happened. If you have a genuine technical issue and have not used the plan, contact support with your order number and device details.

Question 21

How can I contact support?

Accepted Answer

You can use the Chat with us option on the site or email hi@bee-sim.com. For faster help, include your order number, destination country, phone model, and a screenshot of the problem.

Provider	Status	Data found	Validity found	1 GB	3 GB	5 GB	10 GB	20 GB	50 GB	100 GB	Source
Bee-SIMUganda plans	Current catalog	1-100 GB	1-180 days	4.05 EUR / 1d	18.39 EUR / 15d	31.19 EUR / 30d	63.19 EUR / 30d	106.39 EUR / 30d	254.09 EUR / 90d	494.89 EUR / 180d	Bee-SIM
Airalo	Price found via fallback	1, 3, 5, 10 GB	3, 7, 15, 30 days	6.00 USD / 3d	11.50 USD / 3d	17.00 USD / 7d	29.00 USD / 7d	52.50 USD / 15d	99.00 USD / 30d	-	Fallback source
Nomad	Price found	1, 3, 5, 10, 20 GB	7, 30, 60 days	5.36 EUR / 7d	13.39 EUR / 30d	18.75 EUR / 30d	31.25 EUR / 30d	40.18 EUR / 30d	-	-	Official source
Saily	Price found via fallback	1, 3, 5, 10 GB	7, 30 days	6.99 USD / 7d	16.99 USD / 30d	26.99 USD / 30d	48.99 USD / 30d	-	-	-	Fallback source
Jetpac	No official price found	Not verified from the official source in this check	Not verified from the official source in this check	-	-	-	-	-	-	-	Official source

Plan	Bee-SIM	Airalo	Nomad	Saily	Jetpac
1 GB / 1 days	4.05 EUR	6.00 USD / 3 days (non-exact, 3 days vs 1 day)	5.36 EUR / 7 days (non-exact, 7 days vs 1 day)	6.99 USD / 7 days (non-exact, 7 days vs 1 day)	-
1 GB / 7 days	4.75 EUR	6.00 USD / 3 days (non-exact, 3 days vs 7 days)	5.36 EUR / 7 days (exact)	6.99 USD / 7 days (exact)	-
3 GB / 15 days	18.39 EUR	11.50 USD / 3 days (non-exact, 3 days vs 15 days)	13.39 EUR / 30 days (non-exact, 30 days vs 15 days)	16.99 USD / 30 days (non-exact, 30 days vs 15 days)	-
3 GB / 30 days	20.79 EUR	-	13.39 EUR / 30 days (exact)	16.99 USD / 30 days (exact)	-
5 GB / 30 days	31.19 EUR	-	18.75 EUR / 30 days (exact)	26.99 USD / 30 days (exact)	-
10 GB / 30 days	63.19 EUR	-	31.25 EUR / 30 days (exact)	48.99 USD / 30 days (exact)	-
20 GB / 30 days	106.39 EUR	52.50 USD / 15 days (non-exact, 15 days vs 30 days)	40.18 EUR / 30 days (exact)	-	-
50 GB / 90 days	254.09 EUR	-	-	-	-
100 GB / 180 days	494.89 EUR	-	-	-	-

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