1. Who this policy applies to

This policy applies to visitors, customers, and support contacts using Bee-SIM through bee-sim.com. When this page says Bee-SIM, we, or our, it means the operator of bee-sim.com and the team handling order fulfilment and support for Bee-SIM.

2. What personal data we collect

Depending on how you use the site, we may collect:

• Order data, including your name, email address, phone number, billing details, purchased product, order number, and payment status.
• Technical data, such as IP address, browser type, device type, operating system, and basic on-site usage signals.
• Support data, such as messages you send, troubleshooting screenshots, device model details, and order references you choose to share.
• Preference data, such as currency choice, cookie acknowledgement, or similar site settings.

3. Why we use your data

We use personal data only to the extent reasonably necessary to operate the website and deliver the digital service you buy. This includes processing orders, sending eSIM installation details, handling customer support, reducing fraud and abuse, improving site reliability, and meeting accounting, tax, and legal obligations.

4. Legal bases for processing

Where applicable, we rely on one or more legal bases: contract performance for order fulfilment, legitimate interests for security and service improvement, legal obligations for tax and compliance, and consent where consent is specifically required.

5. Payments and fulfilment partners

Payments are processed by third-party payment providers. Bee-SIM does not intentionally store full payment card numbers on this site. We may also share limited order data with trusted providers who help us fulfil the eSIM service, send delivery emails, process automation, host the site, or protect the service against abuse. These providers should only process the data needed for their role.

6. Data retention

We keep data only for as long as reasonably necessary for order fulfilment, support, fraud prevention, bookkeeping, dispute handling, and legal compliance. Different categories of data may be retained for different periods depending on the reason they were collected.

7. International data transfers

Because Bee-SIM sells digital travel products and uses third-party infrastructure, some data may be processed outside your country. Where this happens, we aim to use providers with appropriate technical and contractual safeguards.

8. Your rights

Depending on the laws that apply to you, you may have rights to request access, correction, deletion, restriction, objection, or portability of your personal data. You may also withdraw consent where processing depends on consent. To make a privacy request, email hi@bee-sim.com and include enough information for us to identify your order or request safely.

9. Cookies and similar technologies

Bee-SIM uses essential technologies required for the website, cart, checkout, security, and service functionality. The site may also remember simple visitor choices, such as dismissing the cookie notice. More detail is available in our Cookie Policy.

10. Security

We use reasonable technical and organisational measures to protect customer data. No online system can guarantee absolute security, so you should also keep your own devices, inbox, and network access secure.

11. Contact

If you have questions about privacy, order data, or this policy, contact Bee-SIM at hi@bee-sim.com.